PRIVACY STATEMENT: January 2019
We recognise the importance of privacy protection. Our policies for dealing with personal (and business) information that you might disclose to us while visiting this website and transacting with us is explained below. Transacting with us may include but not be exclusive to the use of our website, phone, fax, email or online not directly related or via one of our websites. The type of personal information that we collect from you will depend on how you do business with us. You can be certain that the information we receive about you will be treated as strictly confidential.
Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or contact information, whether at work or home.
Information collected by phone, fax, SMS or email.
For us to provide our services to you, we require information such as your name, address, phone number etc. This information is part of doing business with us. This information is never sold or disclosed to any other parties and is used solely for providing our services to you. The information is handled according to the guidelines contained in this document.
Information collected via our website
Along with the information you enter into our online booking form and payment gateway there are other details you need to be aware of, web pages utilise “cookies” and other tracking technologies. A cookie is a small text file that may be used, for example, to collect information about web site activity and traffic. Some cookies and other technologies may serve to recall information about a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. We do not track what individual users read, but rather how well each page performs overall.
Tracking technologies may record information such as internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. When you browse on the web, log onto a website and read or download information the Internet Service Provider/Hosting Provider, records your server address, domain name, the date and time of your visit to our site, the pages viewed and the information downloaded. This information is used for statistical and web site development purposes only and allows us to improve our web site and your web experience. Generally, the information we use for this purpose does not contain Personal Information.
Wherever your personal information may be held with our business or on its behalf, we intend to take reasonable and appropriate steps to protect the information that you share with us from unauthorised access or disclosure. We will not disclose information to third parties without your permission (unless we are required to do so by statute or by an authorised body to aid the investigation or prevention of crime).
Use of Payment Information
We use the information you provide to obtain an authorisation for payment from the issuer of the credit card and our own or the supplier’s bank to process the payment. Some details from your transaction (such as your name and email and delivery address, but never your card details) are made available to the supplier through our customer management system, which allows them to keep track of what transactions have been made.
Why are details kept on file?
Details may be kept on file for reasons such as,
- When there is a need to check or verify details of a transaction or services provided to you.
- We may also be required to hold information on file to fulfil our obligations under a range of legislation obligations.
We keep certain details on file in case this occurs.
What to do if you believe the information we hold about you is inaccurate
If you believe that any information that we hold about you is inaccurate or out of date, please contact us, and we will update this information.
How to contact us if you wish to discuss this policy
If you wish to discuss any aspect of our policies, please contact us by phone – (07) 3821 3200 or by email at [email protected]
When we do not fulfil our agreement
Where we do not fulfil our agreement to deliver a bin, we will refund any payment made to us where the failure is not a result of any act of the hirer.
The Supplier shall not be liable for any loss or damage whatever due to the failure by the Supplier to deliver the bins (or any part of them) promptly or at all.
When you cancel or change
When you change, alter, or cancel all or part of the hire agreement we will refund that portion of the service that is applicable.
The method of payment of a refund will be at the discretion of Handybin Waste Services & Big Bins.
- Handybin Waste Services and Big Bins will endeavour to fulfil delivery on the agreed date and time.
- We will whenever possible contact you if your delivery is delayed for any reason.
- We schedule trucks to fulfil the greatest number of requested time frames as possible.
- While we endeavour to fulfil requested delivery/pickup/changeover times we suggest that if you require the skip bin to commence a job before 10 am that you have it delivered the day prior.
- All specific time frames must be arranged with our office.
- Where a specific time frame is required, that is outside normal scheduling, and operating hours an additional charge for this service may be charged.
- Cancellation – provided the job has not been dispatched no fee will apply.
- A service charge will apply if the skip has already been dispatched or delivered.
- If after delivery a customer decides a bin is not the correct size or suitable and requests the bin to be exchanged for another size a delivery/service fee may apply.
Any offers or advice made by or contained within this website are done so in good faith and may or may not be applicable in specific situations. The information provided on this website is for the use of a general and informative nature only. Please contact our office if you require more specific details and answers to your situation. No responsibility for loss occasioned to any persons acting on or refraining from action as a result of any material on this website can be accepted.