Defining ‘Value for Service’
We often say that we do things differently so how we ‘Define Value for Service’. Firstly, it’s easy to stand out when you do something no one else is doing; a bin is just a bin unless something makes you stand out from the crowd. You can’t just be a little better than other companies; you have to do something different or better than they do. To be successful you must stand out, not just in a good way, you must stand out in the right way! We are different, not in what we do, but in how we do it!
To be in operation for 27 years we know we are doing something right. To provide a service to our customers we need to offer our services at a price that enables us to continue to run and maintain a fleet of trucks and stocks of bins. We also offer employment and pay taxes and meet other financial obligations. Sound financial management allows us to achieve all these outcomes.
Value for Service for 27 Years
A successful long term business of 27 years achieves all these outcomes. The only way to be able to do this is to continue to provide value for the service. Claiming to be the cheapest, the lowest price etc. is fluffery but it’s also making false claims and gives you the customer the wrong impression of what you can expect from a skip bin service. We make claims also but we take this seriously and if we do not meet our claims you have every right to ask us why.
Value for Service means saying YES more often
When we have a request to deliver a bin on the same day we endeavour to say yes. Sometimes it works out and sometimes , it takes a little more effort and then occasionally its next day service. We get excited to be able to provide an outstanding level of service to our customers on any given day, given each days challenges. You may ask why get excited about rubbish? We see our business as a SERVICE business so we get excited about providing a high level of service.
When we do not deliver Service?
If we said we offer great service and we did not deliver then customers have the right to complain to us. We’re confident that we offer a fair average price. We book a number of jobs to ensure we can maintain a high level of service over the long term.
So here is some Great Reasons Why You Should Call Handybin – BIG BINS Skip Bin Hire when you need a bin for your next clean-up!
Call Us on 3821 6400 to find out how we provide great Service